Frequently Asked Questions
What services do you offer?Kios offers hair, makeup, waxing, brow, and lash services to keep your beauty routine all in one place. Visit our booking page to view current services, pricing, and availability.
How do I book an appointment?Click Book Appointment, select your stylist or service provider, choose your service, and select an available date and time. Please review all service details and policies before booking.
How long does hair processing and shipping take?Hair orders require 2-5 business days for processing. Once shipped, please allow approximately 2–5 business days for delivery. Processing and shipping times are separate.
Can I return or exchange hair?Due to the nature of our products, all hair sales are final. We do not accept returns or exchanges. Please review your length, texture, lace, and other selections carefully before purchasing.
Are beauty services refundable?All services are customized and service sales are final. Refunds are not offered. If you have a concern with your service, please contact us within 48 hours so we have the opportunity to address it.
How do you prevent fraud?All product orders and service bookings are subject to verification. Kios reserves the right to cancel or refuse transactions involving suspected fraud, unauthorized payment activity, chargeback abuse, or misuse of our policies.